MY ACCOUNT

Bicani strives to empower and grow local micro-based, medium, individual boutique entrepreneurs in business, startups, and customers who are looking for quality and stylish products for the best value in the market.

We are a marketplace that provides a platform for talented business owners in love with trendy fashionto showcase their products. Bicani core values include the use of cutting-edge technology, a user-friendly interface, 100% secure and superior-quality services at an unbeatable price point. Our one-stop shop has user-friendly policies for both sellers and buyers.

We are a complete marketplace that offers a wide range of products from different categories and can become your one-stop shop.

Follow these simple steps to get yourself registered as a buyer: 1) Click on the account icon at the top-right corner of the page and then click on the register button from the drop-down menu. 2) Then, a new window will be opened where you've to enter details in relevant boxes. After entering all the details, click on the Register button at the bottom.

Once your order gets confirmed, our team will send you a confirmation email at the given email address.

Here's how you can place an order at Bicani. 1) Browse from different categories at Bicani and choose your desired product. 2) Now, click on Add to Cart button and you can also select the quantity of the product. 3) Once, you're done with shopping, click on the cart option on the top-right corner of the page (as shown in the image) and from the drop-down menu, click on the Checkout button. 

 4) On the checkout page, you can see all the detail of your product including taxes (VAT) and shipping charges. Here, you've to enter all the shipping details, choose the payment method and submit payment detail as well. 5) Once you're done with entering all the required, click on the Place Order button at the bottom. That's it.

Once the order is shipped, it can't be cancelled.

Coupon code also refers to promo code that can help you enjoy a fixed ratio of discount on selected products at Bicani. If you have a promo code then you can apply it while placing the order to enjoy an amazing discount.

In such conditions, you're requested to refresh the window or restart the browser. But, if the issue persists, then you should try using another browser.

Here at Bicani, we support Visa, and MasterCard as payment methods.

Yes, our website is encrypted by an SSL encryption certificate and we accept only the verified and trusted payment method to ensure the safest transactions.

All the orders at Bicani are processed within 48-hours of order placement and shipped within 2-5 business days. We do not process the orders on holidays and weekends.

We try our level best to deliver every product as soon as we can.

Shipping charges are calculated at the checkout page and can vary depending upon your shipping location.

It happens very rarely that your order will get delayed but if you're facing any delays then please inform us immediately.

Bicani offers a 14-days return policy from the day off from the moment of receiving those items from the Seller

The overall duration of the return process depends upon certain factors such as receiving duration, analyzing and processing the request, location of both sellers and buyers.

The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved. To return the items, Customers must submit a copy of proof of purchase and fill in the return request form. Make sure that you've entered the item in its original packaging and also specify the method of refund. Here's our postal address 3993 Hanover Street, New York, NY 10016 and do let us know when you've sent back the item to us.

Here's the list of non-returnable items at Bicani. 1) Movies and music cannot be returned 2) All the items in beauty and health are non-returnable except for the electronics items 3) All pet supplies are non-returnable 4) Custom made item(s) in all the categories are non-returnable 5) All the software that is labelled as non-returnable on the product page 6) All digital goods are non-returnable once purchased and delivered 7) Women's intimate apparel and men's innerwear cannot be returned

Here's the list of non-returnable items at Bicani. 1) Movies and music cannot be returned 2) All the items in beauty and health are non-returnable except for the electronics items 3) All pet supplies are non-returnable 4) Custom made item(s) in all the categories are non-returnable 5) All the software that is labelled as non-returnable on the product page 6) All digital goods are non-returnable once purchased and delivered 7) Women's intimate apparel and men's innerwear cannot be returned

Yes, Customers have the right to refuse to take Items and ask for a money refund.

To get a refund, a buyer must return the item back to us within 14-days of order delivery otherwise you won’t be eligible to get a refund. Also, your returned item should also fulfil our criteria.